Terms of Booking
TERMS AND CONDITIONS:
DEPOSIT & PAYMENT
A non-refundable 15% deposit is required to secure the tour and begin the necessary booking processes and ground preparations. An invoice will be sent to the client together with the payment instructions.
For amendments of existing bookings done by the client/ agent (e.g. departure dates, air tickets, accommodation, number of participants etc) a handling fee of 50 USD per booking applies. The handling fee will be charged in addition to the service provider fees.
The final balance payment of the tour booked is required to be paid not later than 15 days before the tour starts. Bookings made within 15 days prior to the arrival date should be paid in full.
Cancellation received 30 days or more before the tour starts: No Cancellation Fees will be charged.
Cancellation received 20 days before the tour starts: 15% Cancellation Fee will be charged.
Cancellation received 10 days before the tour starts: 50% cancellation fee will be charged.
Cancellation received within 48hrs before the tour starts: 100% Cancellation Fee will be charged.
PASSPORTS, VISAS & TRAVEL PAPERS
It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other documentation required are all in order for the countries to be visited.
The Company cannot be held liable for any consequences, damages or claims if the client does not attend correctly to the client’s documentation and related matters prior to commencement of the tour.
All customers travelling with Tanzania On Foot are required to have fully comprehensive travel insurance.
The policy needs to be valid from the date that the initial order is placed so as to provide cover for a cancellation prior to departure.
During travel the insurance needs to provide comprehensive medical, evacuation and repatriation cover.
At any time, all baggage and personal effects are at the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, however arising.
Clients are entitled to one bag of not more than 15 kg (backpack or soft bag – no hardtop suitcase) and a daypack. The Company reserves the right to refuse excess baggage. Please notice that on our trekking tours and on some “bush” flights other baggage regulations may apply.
The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents can be held liable in any way for any injury, loss of life or damage to property, howsoever caused. The client hereby indemnifies the Company and will hold the Company, its agent, assigns and servants harmless from any such claim. The client accepts full responsibility for all risks involved.
AUTHORITY ON TOUR
The decisions of the Company’s guide/driver on tour shall at all times be final and binding.
The client must at all times comply with the laws, customs and foreign exchange regulations of all countries visited.
The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorizes the Company to retain copyright for these photographs and such material.
All our prices are based on the current national park fees and taxes. There have been ongoing talks that East African countries will be undergoing changes to tax regulations in 2016. Should the authorities decide on increasing fees and taxes, even though they might currently not be scheduled, we would subsequently have to pass on these increases.